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Dawes Countess

Code: 6521
  • From £479.99
  • (Delivery from £10.00)

The Dawes heritage range has long been admired by those cyclists looking for a bit of class. Sat side by side with our long established Dawes Duchess, our new Dawes Countess offers all the same quality features such as a reliable and easy to use gear system, quality brakes and comfortable contact points but we've tweaked the design slightly to offer more options for carrying your goods. Not only does this model come with a removable front basket, ideal for carrying in and out of your local shop, but beneath the basket is also a small pannier rack giving you even more options for carrying your valuables.

Item out of Stock | Usually dispatched within 24 hours
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Specification - want more info? Email support@tgc.bike
652115 FrameDawes Hi-Tensile Steel Heritage Style Frame
652115 ForkDawes Hi-Tensile Steel Classic, Brazed Crown
652115 Headset1.1/8” threaded
652115 HandlebarRiser Bar / 66mm Rise / 43 Degree Backsweep / 610mm Wide
652115 StemAlloy Quill Stem / 80mm Extension / 30 Degree Rise
652115 GripsVelo Duracork
652115 Gear ShiftersShimano Thumb Shifter SL-TZ500 7spd
652115 Rear DerailleurShimano Tourney RD-TY300 7spd
652115 FreewheelShimano Cassette CS-HG200 7spd 12-32T
652115 ChainwheelProwheel 170mm Alloy Cranks / 42T Chainring
652115 Bottom BracketCartridge BB 123mm axle
652115 BrakesTektro Dual Pivot Caliper Brake
652115 Brake LeversTektro Alloy
652115 Pedals9/16" Alloy
652115 Front Hub32H Nutted Alloy
652115 Rear Hub32H Nutted Alloy
652115 RimsDouble Wall Alloy with CNC braking surface
652115 Spokes14G Stainless Steel
652115 Tyres26x1 3/8" Kenda Kosmos, Black with White Sidewall
652115 SaddleDawes Comfort Saddle with Coil Spring
652115 Seat Post25.4mm x 300mm, Micro Adjust, Alloy
652115 KickstandAlloy Centre Mount
652115 MudguardsSteel Heritage Style Mudguards
652115 Weight17kg
652117 FrameDawes Hi-Tensile Steel Heritage Style Frame
652117 ForkDawes Hi-Tensile Steel Classic, Brazed Crown
652117 Headset1.1/8” threaded
652117 HandlebarRiser Bar / 66mm Rise / 43 Degree Backsweep / 610mm Wide
652117 StemAlloy Quill Stem / 80mm Extension / 30 Degree Rise
652117 GripsVelo Duracork
652117 Gear ShiftersShimano Thumb Shifter SL-TZ500 7spd
652117 Rear DerailleurShimano Tourney RD-TY300 7spd
652117 FreewheelShimano Cassette CS-HG200 7spd 12-32T
652117 ChainwheelProwheel 170mm Alloy Cranks / 42T Chainring
652117 Bottom BracketCartridge BB 123mm axle
652117 BrakesTektro Dual Pivot Caliper Brake
652117 Brake LeversTektro Alloy
652117 Pedals9/16" Alloy
652117 Front Hub32H Nutted Alloy
652117 Rear Hub32H Nutted Alloy
652117 RimsDouble Wall Alloy with CNC braking surface
652117 Spokes14G Stainless Steel
652117 Tyres26x1 3/8" Kenda Kosmos, Black with White Sidewall
652117 SaddleDawes Comfort Saddle with Coil Spring
652117 Seat Post25.4mm x 300mm, Micro Adjust, Alloy
652117 KickstandAlloy Centre Mount
652117 MudguardsSteel Heritage Style Mudguards
652117 Weight17kg
652119 FrameDawes Hi-Tensile Steel Heritage Style Frame
652119 ForkDawes Hi-Tensile Steel Classic, Brazed Crown
652119 Headset1.1/8” threaded
652119 HandlebarRiser Bar / 66mm Rise / 43 Degree Backsweep / 610mm Wide
652119 StemAlloy Quill Stem / 80mm Extension / 30 Degree Rise
652119 GripsVelo Duracork
652119 Gear ShiftersShimano Thumb Shifter SL-TZ500 7spd
652119 Rear DerailleurShimano Tourney RD-TY300 7spd
652119 FreewheelShimano Cassette CS-HG200 7spd 12-32T
652119 ChainwheelProwheel 170mm Alloy Cranks / 42T Chainring
652119 Bottom BracketCartridge BB 123mm axle
652119 BrakesTektro Dual Pivot Caliper Brake
652119 Brake LeversTektro Alloy
652119 Pedals9/16" Alloy
652119 Front Hub32H Nutted Alloy
652119 Rear Hub32H Nutted Alloy
652119 RimsDouble Wall Alloy with CNC braking surface
652119 Spokes14G Stainless Steel
652119 Tyres700x32C Kenda Kosmos Black with White Sidewall
652119 SaddleDawes Comfort Saddle with Coil Spring
652119 Seat Post25.4mm x 300mm, Micro Adjust, Alloy
652119 KickstandAlloy Centre Mount
652119 MudguardsSteel Heritage Style Mudguards
652119 Weight17kg

DELIVERY

We work with dedicated courier services to deliver your item to you as quickly and efficiently as possible.

Orders are dispatched on weekdays only.

Tandem Group Cycles is proud to offer you two options for taking delivery of your new bike/scooter. 

1)  Click & Collect (our recommended option); allows you to select the most suitable store in your area to have the bike delivered to, the store staff will assemble the bike for you and ensure it is in full working order ready for your to collect.  There is no additional charge for this service; it also saves you having to wait at home for a delivery, means you have no big box to dispose of and most importantly means your new bike is set-up correctly by a professional.  Any order placed before midday will be dispatched for delivery the following working day.  Available through participating stores only.

2)  Direct Delivery; available to Mainland UK addresses only, delivery charges apply (see below for further details).  Estimated delivery time 2-5 working days.  We will dispatch orders received by midday that same day and our chosen courier will deliver direct to your door.  You will need to be in to sign for the delivery and bikes will be delivered boxed, 85% assembled.  Final assembly should be conducted by someone competent with the basic mechanics of a bicycle, if you require the help of your local bike shop please be aware the service will be chargeable

 

Delays

Sometimes occasional delays are possible due to conditions outside of our control. Whilst we work hard to deliver within the provided timescales, we are unable to guarantee dates and times for delivery.

 

Checking Your Order

At point of delivery we kindly request that you please check your order for any signs of damage - even if you do not intend to use your item immediately - at which time you can sign for as damaged with the courier or reject the delivery. Please report any damages to our customer service team by calling on 0121 748 8050 or emailing sales@tgc.bike.  Any claims for damages or discrepancies must be submitted within 3 days of receipt of your goods and we request images of the damage for our records.

 

UK Mainland Delivery Rates

Delivery TypeDelivery ChargeDelivery Time
Bikes  
Click & CollectFREE1-2 working days
Direct Delivery£10.002-5 working days
Accessories  
Direct Delivery onlyFREE2-5 working days

*Please note that Click & Collect orders will not always be ready on the day your selected store receives stock.  We ask that you contact the store directly to discuss a suitable time for collection, allowing the store staff time to assemble and set-up your new bike.

 
 

Returns & Refunds

When to return (Direct Delivery)

  • Changed your mind about your order? Not a problem – simply let us know within 14 days of receipt of your goods that you wish to return your unwanted goods. You then have a further 14 days to return the item(s) to us.
  • Information regarding the return of damaged goods can be found at the bottom of this returns policy.
  • Please be aware that we will need to inspect and approve a return before issuing any refunds.

 

How to return (Direct Delivery)

  • We kindly request that you put your returns request in writing to us and state whether you would like a refund, exchange or replacement.  Please inform us of your request via email at sales@tgc.bike and we will do our upmost to respond within 1-2 working days.
  • Please note that you are liable for any transportation costs incurred to return your item(s).
  • Please be aware that any unwanted goods should be returned to us unused, in their original packaging, and in the condition in which you received them. Please check that all instructions and fixings for your item are included with your return.
  • If your order comes in multiple boxes, please ensure that all parts are returned to us in their original packing and in their original received condition.
  • Please ensure that you also request proof of postage from your chosen courier and notify us of your return tracking information at sales@tgc.bike.
  • All returns should be sent in original packaging.  If you are unable to repackage the item please note a £20 charge will apply for the cost of replacement packaging.

 

Getting a refund

  • The team processes the refund to your original method of payment within 3-5 working days of confirming that we have received your item(s). The return of the funds into your account is then dependant on the end processor, e.g. your bank, Paypal, Amazon Pay, etc.
  • For items that are returned to us as unwanted, we will refund the original paid price of the item itself only - the delivery charge is not included in your refund.
  • If you have requested a replacement or exchange of your goods, this will be sent out once we have received and approved your return.
  • We reserve the right to withhold part or all of a refund should any unwanted goods not be returned to us in their original condition. A re-stocking fee may also apply.
  • If you would like an update on the status of your refund, exchange or replacement please contact our team on 0121 748 8050 (Mon to Thurs, 8.30am-5pm, Fri 8.30am-1.30pm).

 

Returning faulty products

All items should be checked upon delivery, even if you are not planning on using your item straight away.
Although we strive to ensure that all of our products are carefully packaged and delivered to our customers, unfortunately there may be rare occasions when an item arrives faulty or damaged.


In the event of receiving a faulty item, we please ask that you either:

Reject the item upon delivery
OR
Sign for the item as damaged and then forward on details of the issue plus any supporting images within 3 working days to sales@tgc.bike
Please be aware that we cannot accept damaged claims after 3 working days of receipt of the order.
Any replacements for items that have been agreed upon by our team as faulty/damaged will be sent to you free of postage charges.

 

Contacting us

If you have any questions about returning goods, please don’t hesitate to get in touch with our friendly customer service team.

 

Contact telephone: 0121 748 8050

Contact email: sales@tgc.bike

We are open from Monday to Thursday, 8.30am to 1.30pm.  Friday 8.30am to 1.30pm

Thanks to our SSL certification, you can browse our website confidently without worrying about your information not being securely stored. Once you have found your ideal product, you can place your order using the below payment methods:

 

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Please refer to Helpdesk our for any questions you have about this product.
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