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BIKES FOR ALL OF THE FAMILY

Dawes Duchess Deluxe

Code: 3463
  • From £519.99
  • (Delivery from £10.00)
This style of bike can often be weighed down by heavy frames and bulky accessories, that's why we've introduced our new Duchess Deluxe with alloy frame. The specification of this model also includes the colour coded rear carrier and double basket, allowing several options for carrying your belongings in style and with ease. With 7spd Shimano gears, we've opted for the simplest thumb shifter to keep everything running smoothly. Next to that we've fitted stylish cork grips and colour coordinated heritage sprung saddle. The Duchess Deluxe truly lives up to its name, and will add class to any village streets it's spotted on.
Item out of Stock | Usually dispatched within 24 hours
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Specification - want more info? Email support@tgc.bike
346315-A FrameDawes 6061 Alloy Heritage Style Frame
346315-A ForkDawes Hi-Tensile Steel Classic, Brazed Crown
346315-A Headset1.1/8” threaded
346315-A HandlebarRiser Bar / 66mm Rise / 43 Degree Backsweep / 610mm Wide
346315-A StemAlloy Quill Stem / 80mm Extension / 30 Degree Rise
346315-A GripsVelo Duracork
346315-A Gear ShiftersShimano Thumb Shifter SL-TZ500 7spd
346315-A Rear DerailleurShimano Tourney RD-TY300 7spd
346315-A FreewheelShimano Cassette CS-HG200 7spd 12-32T
346315-A ChainwheelProwheel 170mm Alloy Cranks / 42T Chainring
346315-A Bottom BracketCartridge BB 123mm axle
346315-A BrakesTektro Dual Pivot Caliper Brake
346315-A Brake LeversTektro Alloy
346315-A Pedals9/16" Alloy
346315-A Front Hub32H Nutted Alloy
346315-A Rear Hub32H Nutted Alloy
346315-A RimsDouble Wall Alloy with CNC braking surface
346315-A Spokes14G Stainless Steel
346315-A Tyres26x1 3/8" Kenda Kosmos Black with White Sidewall
346315-A SaddleDawes Comfort Saddle with Coil Spring
346315-A Seat Post27.2mm x 300mm, Micro Adjust, Alloy
346315-A KickstandAlloy Centre Mount
346315-A MudguardsSteel Heritage Style Mudguards
346315-A Weight15.9kg
346317-A FrameDawes 6061 Alloy Heritage Style Frame
346317-A ForkDawes Hi-Tensile Steel Classic, Brazed Crown
346317-A Headset1.1/8” threaded
346317-A HandlebarRiser Bar / 66mm Rise / 43 Degree Backsweep / 610mm Wide
346317-A StemAlloy Quill Stem / 80mm Extension / 30 Degree Rise
346317-A GripsVelo Duracork
346317-A Gear ShiftersShimano Thumb Shifter SL-TZ500 7spd
346317-A Rear DerailleurShimano Tourney RD-TY300 7spd
346317-A FreewheelShimano Cassette CS-HG200 7spd 12-32T
346317-A ChainwheelProwheel 170mm Alloy Cranks / 42T Chainring
346317-A Bottom BracketCartridge BB 123mm axle
346317-A BrakesTektro Dual Pivot Caliper Brake
346317-A Brake LeversTektro Alloy
346317-A Pedals9/16" Alloy
346317-A Front Hub32H Nutted Alloy
346317-A Rear Hub32H Nutted Alloy
346317-A RimsDouble Wall Alloy with CNC braking surface
346317-A Spokes14G Stainless Steel
346317-A Tyres26x1 3/8" Kenda Kosmos Black with White Sidewall
346317-A SaddleDawes Comfort Saddle with Coil Spring
346317-A Seat Post27.2mm x 300mm, Micro Adjust, Alloy
346317-A KickstandAlloy Centre Mount
346317-A MudguardsSteel Heritage Style Mudguards
346317-A Weight15.9kg
346319-A FrameDawes 6061 Alloy Heritage Style Frame
346319-A ForkDawes Hi-Tensile Steel Classic, Brazed Crown
346319-A Headset1.1/8” threaded
346319-A HandlebarRiser Bar / 66mm Rise / 43 Degree Backsweep / 610mm Wide
346319-A StemAlloy Quill Stem / 80mm Extension / 30 Degree Rise
346319-A GripsVelo Duracork
346319-A Gear ShiftersShimano Thumb Shifter SL-TZ500 7spd
346319-A Rear DerailleurShimano Tourney RD-TY300 7spd
346319-A FreewheelShimano Cassette CS-HG200 7spd 12-32T
346319-A ChainwheelProwheel 170mm Alloy Cranks / 42T Chainring
346319-A Bottom BracketCartridge BB 123mm axle
346319-A BrakesTektro Dual Pivot Caliper Brake
346319-A Brake LeversTektro Alloy
346319-A Pedals9/16" Alloy
346319-A Front Hub32H Nutted Alloy
346319-A Rear Hub32H Nutted Alloy
346319-A RimsDouble Wall Alloy with CNC braking surface
346319-A Spokes14G Stainless Steel
346319-A Tyres700x32C Kenda Kosmos Black with White Sidewall
346319-A SaddleDawes Comfort Saddle with Coil Spring
346319-A Seat Post27.2mm x 300mm, Micro Adjust, Alloy
346319-A KickstandAlloy Centre Mount
346319-A MudguardsSteel Heritage Style Mudguards
346319-A Weight15.9kg

DELIVERY

We work with dedicated courier services to deliver your item to you as quickly and efficiently as possible.

Orders are dispatched on weekdays only.

Tandem Group Cycles is proud to offer you two options for taking delivery of your new bike/scooter. 

1)  Click & Collect (our recommended option); allows you to select the most suitable store in your area to have the bike delivered to, the store staff will assemble the bike for you and ensure it is in full working order ready for your to collect.  There is no additional charge for this service; it also saves you having to wait at home for a delivery, means you have no big box to dispose of and most importantly means your new bike is set-up correctly by a professional.  Any order placed before midday will be dispatched for delivery the following working day.  Available through participating stores only.

2)  Direct Delivery; available to Mainland UK addresses only, delivery charges apply (see below for further details).  Estimated delivery time 2-5 working days.  We will dispatch orders received by midday that same day and our chosen courier will deliver direct to your door.  You will need to be in to sign for the delivery and bikes will be delivered boxed, 85% assembled.  Final assembly should be conducted by someone competent with the basic mechanics of a bicycle, if you require the help of your local bike shop please be aware the service will be chargeable

 

Delays

Sometimes occasional delays are possible due to conditions outside of our control. Whilst we work hard to deliver within the provided timescales, we are unable to guarantee dates and times for delivery.

 

Checking Your Order

At point of delivery we kindly request that you please check your order for any signs of damage - even if you do not intend to use your item immediately - at which time you can sign for as damaged with the courier or reject the delivery. Please report any damages to our customer service team by calling on 0121 748 8050 or emailing sales@tgc.bike.  Any claims for damages or discrepancies must be submitted within 3 days of receipt of your goods and we request images of the damage for our records.

 

UK Mainland Delivery Rates

Delivery TypeDelivery ChargeDelivery Time
Bikes  
Click & CollectFREE1-2 working days
Direct Delivery£10.002-5 working days
Accessories  
Direct Delivery onlyFREE2-5 working days

*Please note that Click & Collect orders will not always be ready on the day your selected store receives stock.  We ask that you contact the store directly to discuss a suitable time for collection, allowing the store staff time to assemble and set-up your new bike.

 
 

Returns & Refunds

When to return (Direct Delivery)

  • Changed your mind about your order? Not a problem – simply let us know within 14 days of receipt of your goods that you wish to return your unwanted goods. You then have a further 14 days to return the item(s) to us.
  • Information regarding the return of damaged goods can be found at the bottom of this returns policy.
  • Please be aware that we will need to inspect and approve a return before issuing any refunds.

 

How to return (Direct Delivery)

  • We kindly request that you put your returns request in writing to us and state whether you would like a refund, exchange or replacement.  Please inform us of your request via email at sales@tgc.bike and we will do our upmost to respond within 1-2 working days.
  • Please note that you are liable for any transportation costs incurred to return your item(s).
  • Please be aware that any unwanted goods should be returned to us unused, in their original packaging, and in the condition in which you received them. Please check that all instructions and fixings for your item are included with your return.
  • If your order comes in multiple boxes, please ensure that all parts are returned to us in their original packing and in their original received condition.
  • Please ensure that you also request proof of postage from your chosen courier and notify us of your return tracking information at sales@tgc.bike.
  • All returns should be sent in original packaging.  If you are unable to repackage the item please note a £20 charge will apply for the cost of replacement packaging.

 

Getting a refund

  • The team processes the refund to your original method of payment within 3-5 working days of confirming that we have received your item(s). The return of the funds into your account is then dependant on the end processor, e.g. your bank, Paypal, Amazon Pay, etc.
  • For items that are returned to us as unwanted, we will refund the original paid price of the item itself only - the delivery charge is not included in your refund.
  • If you have requested a replacement or exchange of your goods, this will be sent out once we have received and approved your return.
  • We reserve the right to withhold part or all of a refund should any unwanted goods not be returned to us in their original condition. A re-stocking fee may also apply.
  • If you would like an update on the status of your refund, exchange or replacement please contact our team on 0121 748 8050 (Mon to Thurs, 8.30am-5pm, Fri 8.30am-1.30pm).

 

Returning faulty products

All items should be checked upon delivery, even if you are not planning on using your item straight away.
Although we strive to ensure that all of our products are carefully packaged and delivered to our customers, unfortunately there may be rare occasions when an item arrives faulty or damaged.


In the event of receiving a faulty item, we please ask that you either:

Reject the item upon delivery
OR
Sign for the item as damaged and then forward on details of the issue plus any supporting images within 3 working days to sales@tgc.bike
Please be aware that we cannot accept damaged claims after 3 working days of receipt of the order.
Any replacements for items that have been agreed upon by our team as faulty/damaged will be sent to you free of postage charges.

 

Contacting us

If you have any questions about returning goods, please don’t hesitate to get in touch with our friendly customer service team.

 

Contact telephone: 0121 748 8050

Contact email: sales@tgc.bike

We are open from Monday to Thursday, 8.30am to 1.30pm.  Friday 8.30am to 1.30pm

Thanks to our SSL certification, you can browse our website confidently without worrying about your information not being securely stored. Once you have found your ideal product, you can place your order using the below payment methods:

 

Paypal

Mastercard

Visa

Amazon Pay

Please refer to Helpdesk our for any questions you have about this product.
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