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BIKES FOR ALL OF THE FAMILY

Dawes Duchess

Code: 3461
  • £434.99
  • (Delivery from £10.00)
The Duchess has been leading the way in heritage style, comfortable bikes for several years now. This new version has been upgraded to include a colour coded rear carrier, and double basket. Why do I need two baskets I hear you say? When you stop off at your local shop and want to remove your normal basket fitted to your handlebars, you need to unclip it from a mounting bracket. Not very elegant at all. With our new double basket design, the steel basket stays securely on the bike at all times, and the stylish rattan basket with carry handle slips out of it's holder with ease, allowing you to quickly, easily and elegantly use it for your shopping, then just drop it back in place. Lovely. Mix with that the new metallic paint job and reliable Shimano gearing and you have the perfect recipe for a smooth ride.
Item out of Stock | Usually dispatched within 24 hours
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Specification - want more info? Email support@tgc.bike
346115-A FrameDawes Hi-Tensile Steel Heritage Style Frame
346115-A ForkDawes Hi-Tensile Steel Classic, Brazed Crown
346115-A Headset1.1/8” threaded
346115-A HandlebarRiser Bar / 66mm Rise / 43 Degree Backsweep / 610mm Wide
346115-A StemAlloy Quill Stem / 80mm Extension / 30 Degree Rise
346115-A GripsVelo Duracork
346115-A Gear ShiftersShimano Thumb Shifter SL-TZ500 7spd
346115-A Rear DerailleurShimano Tourney RD-TY300 7spd
346115-A FreewheelShimano Cassette CS-HG200 7spd 12-32T
346115-A ChainwheelProwheel 170mm Alloy Cranks / 42T Chainring
346115-A Bottom BracketCartridge BB 123mm axle
346115-A BrakesTektro Dual Pivot Caliper Brake
346115-A Brake LeversTektro Alloy
346115-A Pedals9/16" Alloy
346115-A Front Hub32H Nutted Alloy
346115-A Rear Hub32H Nutted Alloy
346115-A RimsDouble Wall Alloy with CNC braking surface
346115-A Spokes14G Stainless Steel
346115-A Tyres26x1 3/8" Kenda Kosmos Black with White Sidewall
346115-A SaddleDawes Comfort Saddle with Coil Spring
346115-A Seat Post25.4mm x 300mm, Micro Adjust, Alloy
346115-A KickstandAlloy Centre Mount
346115-A MudguardsSteel Heritage Style Mudguards
346115-A Weight17kg
346117-A FrameDawes Hi-Tensile Steel Heritage Style Frame
346117-A ForkDawes Hi-Tensile Steel Classic, Brazed Crown
346117-A Headset1.1/8” threaded
346117-A HandlebarRiser Bar / 66mm Rise / 43 Degree Backsweep / 610mm Wide
346117-A StemAlloy Quill Stem / 80mm Extension / 30 Degree Rise
346117-A GripsVelo Duracork
346117-A Gear ShiftersShimano Thumb Shifter SL-TZ500 7spd
346117-A Rear DerailleurShimano Tourney RD-TY300 7spd
346117-A FreewheelShimano Cassette CS-HG200 7spd 12-32T
346117-A ChainwheelProwheel 170mm Alloy Cranks / 42T Chainring
346117-A Bottom BracketCartridge BB 123mm axle
346117-A BrakesTektro Dual Pivot Caliper Brake
346117-A Brake LeversTektro Alloy
346117-A Pedals9/16" Alloy
346117-A Front Hub32H Nutted Alloy
346117-A Rear Hub32H Nutted Alloy
346117-A RimsDouble Wall Alloy with CNC braking surface
346117-A Spokes14G Stainless Steel
346117-A Tyres26x1 3/8" Kenda Kosmos Black with White Sidewall
346117-A SaddleDawes Comfort Saddle with Coil Spring
346117-A Seat Post25.4mm x 300mm, Micro Adjust, Alloy
346117-A KickstandAlloy Centre Mount
346117-A MudguardsSteel Heritage Style Mudguards
346117-A Weight17kg
346119-A FrameDawes Hi-Tensile Steel Heritage Style Frame
346119-A ForkDawes Hi-Tensile Steel Classic, Brazed Crown
346119-A Headset1.1/8” threaded
346119-A HandlebarRiser Bar / 66mm Rise / 43 Degree Backsweep / 610mm Wide
346119-A StemAlloy Quill Stem / 80mm Extension / 30 Degree Rise
346119-A GripsVelo Duracork
346119-A Gear ShiftersShimano Thumb Shifter SL-TZ500 7spd
346119-A Rear DerailleurShimano Tourney RD-TY300 7spd
346119-A FreewheelShimano Cassette CS-HG200 7spd 12-32T
346119-A ChainwheelProwheel 170mm Alloy Cranks / 42T Chainring
346119-A Bottom BracketCartridge BB 123mm axle
346119-A BrakesTektro Dual Pivot Caliper Brake
346119-A Brake LeversTektro Alloy
346119-A Pedals9/16" Alloy
346119-A Front Hub32H Nutted Alloy
346119-A Rear Hub32H Nutted Alloy
346119-A RimsDouble Wall Alloy with CNC braking surface
346119-A Spokes14G Stainless Steel
346119-A Tyres700x32C Kenda Kosmos Black with White Sidewall
346119-A SaddleDawes Comfort Saddle with Coil Spring
346119-A Seat Post25.4mm x 300mm, Micro Adjust, Alloy
346119-A KickstandAlloy Centre Mount
346119-A MudguardsSteel Heritage Style Mudguards
346119-A Weight17kg

DELIVERY

We work with dedicated courier services to deliver your item to you as quickly and efficiently as possible.

Orders are dispatched on weekdays only.

Tandem Group Cycles is proud to offer you two options for taking delivery of your new bike/scooter. 

1)  Click & Collect (our recommended option); allows you to select the most suitable store in your area to have the bike delivered to, the store staff will assemble the bike for you and ensure it is in full working order ready for your to collect.  There is no additional charge for this service; it also saves you having to wait at home for a delivery, means you have no big box to dispose of and most importantly means your new bike is set-up correctly by a professional.  Any order placed before midday will be dispatched for delivery the following working day.  Available through participating stores only.

2)  Direct Delivery; available to Mainland UK addresses only, delivery charges apply (see below for further details).  Estimated delivery time 2-5 working days.  We will dispatch orders received by midday that same day and our chosen courier will deliver direct to your door.  You will need to be in to sign for the delivery and bikes will be delivered boxed, 85% assembled.  Final assembly should be conducted by someone competent with the basic mechanics of a bicycle, if you require the help of your local bike shop please be aware the service will be chargeable

 

Delays

Sometimes occasional delays are possible due to conditions outside of our control. Whilst we work hard to deliver within the provided timescales, we are unable to guarantee dates and times for delivery.

 

Checking Your Order

At point of delivery we kindly request that you please check your order for any signs of damage - even if you do not intend to use your item immediately - at which time you can sign for as damaged with the courier or reject the delivery. Please report any damages to our customer service team by calling on 0121 748 8050 or emailing sales@tgc.bike.  Any claims for damages or discrepancies must be submitted within 3 days of receipt of your goods and we request images of the damage for our records.

 

UK Mainland Delivery Rates

Delivery TypeDelivery ChargeDelivery Time
Bikes  
Click & CollectFREE1-2 working days
Direct Delivery£10.002-5 working days
Accessories  
Direct Delivery onlyFREE2-5 working days

*Please note that Click & Collect orders will not always be ready on the day your selected store receives stock.  We ask that you contact the store directly to discuss a suitable time for collection, allowing the store staff time to assemble and set-up your new bike.

 
 

Returns & Refunds

When to return (Direct Delivery)

  • Changed your mind about your order? Not a problem – simply let us know within 14 days of receipt of your goods that you wish to return your unwanted goods. You then have a further 14 days to return the item(s) to us.
  • Information regarding the return of damaged goods can be found at the bottom of this returns policy.
  • Please be aware that we will need to inspect and approve a return before issuing any refunds.

 

How to return (Direct Delivery)

  • We kindly request that you put your returns request in writing to us and state whether you would like a refund, exchange or replacement.  Please inform us of your request via email at sales@tgc.bike and we will do our upmost to respond within 1-2 working days.
  • Please note that you are liable for any transportation costs incurred to return your item(s).
  • Please be aware that any unwanted goods should be returned to us unused, in their original packaging, and in the condition in which you received them. Please check that all instructions and fixings for your item are included with your return.
  • If your order comes in multiple boxes, please ensure that all parts are returned to us in their original packing and in their original received condition.
  • Please ensure that you also request proof of postage from your chosen courier and notify us of your return tracking information at sales@tgc.bike.
  • All returns should be sent in original packaging.  If you are unable to repackage the item please note a £20 charge will apply for the cost of replacement packaging.

 

Getting a refund

  • The team processes the refund to your original method of payment within 3-5 working days of confirming that we have received your item(s). The return of the funds into your account is then dependant on the end processor, e.g. your bank, Paypal, Amazon Pay, etc.
  • For items that are returned to us as unwanted, we will refund the original paid price of the item itself only - the delivery charge is not included in your refund.
  • If you have requested a replacement or exchange of your goods, this will be sent out once we have received and approved your return.
  • We reserve the right to withhold part or all of a refund should any unwanted goods not be returned to us in their original condition. A re-stocking fee may also apply.
  • If you would like an update on the status of your refund, exchange or replacement please contact our team on 0121 748 8050 (Mon to Thurs, 8.30am-5pm, Fri 8.30am-1.30pm).

 

Returning faulty products

All items should be checked upon delivery, even if you are not planning on using your item straight away.
Although we strive to ensure that all of our products are carefully packaged and delivered to our customers, unfortunately there may be rare occasions when an item arrives faulty or damaged.


In the event of receiving a faulty item, we please ask that you either:

Reject the item upon delivery
OR
Sign for the item as damaged and then forward on details of the issue plus any supporting images within 3 working days to sales@tgc.bike
Please be aware that we cannot accept damaged claims after 3 working days of receipt of the order.
Any replacements for items that have been agreed upon by our team as faulty/damaged will be sent to you free of postage charges.

 

Contacting us

If you have any questions about returning goods, please don’t hesitate to get in touch with our friendly customer service team.

 

Contact telephone: 0121 748 8050

Contact email: sales@tgc.bike

We are open from Monday to Thursday, 8.30am to 1.30pm.  Friday 8.30am to 1.30pm

Thanks to our SSL certification, you can browse our website confidently without worrying about your information not being securely stored. Once you have found your ideal product, you can place your order using the below payment methods:

 

Paypal

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Visa

Amazon Pay

Please refer to Helpdesk our for any questions you have about this product.
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