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Dawes ARC II

Code: 6370020
  • £1,259.99
  • (Delivery from £10.00)
You may have guessed from the name, but our new ARC II is an improved version of our previously very popular ARC folding electric bike.  Not only does an electric bike offer the convenience of allowing you to get further, quicker…but this model also neatly folds away to be stored at home, at the office or on public transport.  The frame has received the greatest improvement with its more sleek looking design, and the battery is discretely hidden away inside the tubing.  Not only does it power the 250W rear motor, but it also has a port for charging mobile devices on the move too!  On a full charge you’ll have no issues riding approximately 30-35km which should be more than enough for most commuters and leisure cyclists alike.  And, as with all our e-bikes, you can charge the battery on or off the bike. We find the 20? wheel size offers the perfect blend of comfort, stability and speed whilst also being small enough to fold down to an easy to manage size.  All of this, coupled with a fully adjustable, telescopic handlebar stem, 550mm seat post, powerful mechanical disc brakes and a Shimano 6 speed drivetrain we think any Arc to follow this is going to have a lot to live up to!
Item out of Stock | Usually dispatched within 24 hours
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Specification - want more info? Email support@tgc.bike
FrameAlloy Folding Frame with integrated battery
ForkHi-tensile steel
Headset1" Threaded
HandlebarFlat, 600mm wide
StemAlloy telescopic folding stem
GripsBlack Ergo Grips
Gear ShiftersShimano 6spd Revoshift
Rear DerailleurShimano RD-TZ500 6spd
FreewheelShimano 6spd 14-28T freewheel
Chainwheel170mm Crank, 52T Chainring
Bottom BracketCartidge type 122.5mm
Motor36V 250W Rear Hub Motor
Battery36V 6.6Ah (238Wh) integrated lithium battery, with mobile device charging port.
DisplayHandlebar Mounted LED Display
Speed Sensor12 point pedal sensor
Charge Time5hrs
Approximate Range40-45km
BrakesMechanical Disc Brakes (160mm rotors)
Brake LeversAlloy Lever including motor cut-off switch
Pedals9/16" axle, folding pedal for improved storage
Front Hub36H Alloy Nutted
Rear Hub36H Alloy Nutted
Rims20" Double Wall Alloy Rims with CNC sidewall
Spokes13G
Tyres20" x 1.75" City Tyres
SaddleComfort Saddle
Seat Post34mm x 55mm
KickstandAlloy centre mount
MudguardsFull length, black steel
AccessoriesLED Handlebar display, 3 level power assist + walk assist
Weight19.5kg

DELIVERY

We work with dedicated courier services to deliver your item to you as quickly and efficiently as possible.

Orders are dispatched on weekdays only.

Tandem Group Cycles is proud to offer you two options for taking delivery of your new bike/scooter. 

1)  Click & Collect (our recommended option); allows you to select the most suitable store in your area to have the bike delivered to, the store staff will assemble the bike for you and ensure it is in full working order ready for your to collect.  There is no additional charge for this service; it also saves you having to wait at home for a delivery, means you have no big box to dispose of and most importantly means your new bike is set-up correctly by a professional.  Any order placed before midday will be dispatched for delivery the following working day.  Available through participating stores only.

2)  Direct Delivery; available to Mainland UK addresses only, delivery charges apply (see below for further details).  Estimated delivery time 2-5 working days.  We will dispatch orders received by midday that same day and our chosen courier will deliver direct to your door.  You will need to be in to sign for the delivery and bikes will be delivered boxed, 85% assembled.  Final assembly should be conducted by someone competent with the basic mechanics of a bicycle, if you require the help of your local bike shop please be aware the service will be chargeable

 

Delays

Sometimes occasional delays are possible due to conditions outside of our control. Whilst we work hard to deliver within the provided timescales, we are unable to guarantee dates and times for delivery.

 

Checking Your Order

At point of delivery we kindly request that you please check your order for any signs of damage - even if you do not intend to use your item immediately - at which time you can sign for as damaged with the courier or reject the delivery. Please report any damages to our customer service team by calling on 0121 748 8050 or emailing sales@tgc.bike.  Any claims for damages or discrepancies must be submitted within 3 days of receipt of your goods and we request images of the damage for our records.

 

UK Mainland Delivery Rates

Delivery TypeDelivery ChargeDelivery Time
Bikes  
Click & CollectFREE1-2 working days
Direct Delivery£10.002-5 working days
Accessories  
Direct Delivery onlyFREE2-5 working days

*Please note that Click & Collect orders will not always be ready on the day your selected store receives stock.  We ask that you contact the store directly to discuss a suitable time for collection, allowing the store staff time to assemble and set-up your new bike.

 
 

Returns & Refunds

When to return (Direct Delivery)

  • Changed your mind about your order? Not a problem – simply let us know within 14 days of receipt of your goods that you wish to return your unwanted goods. You then have a further 14 days to return the item(s) to us.
  • Information regarding the return of damaged goods can be found at the bottom of this returns policy.
  • Please be aware that we will need to inspect and approve a return before issuing any refunds.

 

How to return (Direct Delivery)

  • We kindly request that you put your returns request in writing to us and state whether you would like a refund, exchange or replacement.  Please inform us of your request via email at sales@tgc.bike and we will do our upmost to respond within 1-2 working days.
  • Please note that you are liable for any transportation costs incurred to return your item(s).
  • Please be aware that any unwanted goods should be returned to us unused, in their original packaging, and in the condition in which you received them. Please check that all instructions and fixings for your item are included with your return.
  • If your order comes in multiple boxes, please ensure that all parts are returned to us in their original packing and in their original received condition.
  • Please ensure that you also request proof of postage from your chosen courier and notify us of your return tracking information at sales@tgc.bike.
  • All returns should be sent in original packaging.  If you are unable to repackage the item please note a £20 charge will apply for the cost of replacement packaging.

 

Getting a refund

  • The team processes the refund to your original method of payment within 3-5 working days of confirming that we have received your item(s). The return of the funds into your account is then dependant on the end processor, e.g. your bank, Paypal, Amazon Pay, etc.
  • For items that are returned to us as unwanted, we will refund the original paid price of the item itself only - the delivery charge is not included in your refund.
  • If you have requested a replacement or exchange of your goods, this will be sent out once we have received and approved your return.
  • We reserve the right to withhold part or all of a refund should any unwanted goods not be returned to us in their original condition. A re-stocking fee may also apply.
  • If you would like an update on the status of your refund, exchange or replacement please contact our team on 0121 748 8050 (Mon to Thurs, 8.30am-5pm, Fri 8.30am-1.30pm).

 

Returning faulty products

All items should be checked upon delivery, even if you are not planning on using your item straight away.
Although we strive to ensure that all of our products are carefully packaged and delivered to our customers, unfortunately there may be rare occasions when an item arrives faulty or damaged.


In the event of receiving a faulty item, we please ask that you either:

Reject the item upon delivery
OR
Sign for the item as damaged and then forward on details of the issue plus any supporting images within 3 working days to sales@tgc.bike
Please be aware that we cannot accept damaged claims after 3 working days of receipt of the order.
Any replacements for items that have been agreed upon by our team as faulty/damaged will be sent to you free of postage charges.

 

Contacting us

If you have any questions about returning goods, please don’t hesitate to get in touch with our friendly customer service team.

 

Contact telephone: 0121 748 8050

Contact email: sales@tgc.bike

We are open from Monday to Thursday, 8.30am to 1.30pm.  Friday 8.30am to 1.30pm

Thanks to our SSL certification, you can browse our website confidently without worrying about your information not being securely stored. Once you have found your ideal product, you can place your order using the below payment methods:

 

Paypal

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Visa

Amazon Pay

Please refer to Helpdesk our for any questions you have about this product.
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