The Falcon Serene truly lives up to it's name thanks to it's large capacity 360WH battery power, that'll keep you gliding along with ease for upto 45km. Not only does the rear carrier mounted battery offer more power, but also it allows more freedom for us to develop a more standard frame gemoetry - meaning it looks less like an ebike than some others. The low step comfort frame is ideal for ladies or gents and with easy adjusting saddle/handlebar it'll suit anyone up to approx 6ft
|Frame||Hi-tensile steel Low Step Comfort frame|
|Handlebar||Sweep back comfort handlebars, 640mm|
|Grips||Black Ergo Grips|
|Gear Shifters||Shimano 6spd Revoshift|
|Rear Derailleur||Shimano RD-TZ500 6spd|
|Freewheel||Shimano 6spd 14-28T freewheel|
|Chainwheel||170mm Crank, 42T Chainring|
|Bottom Bracket||Cartidge type 122.5mm|
|Motor||BAFANG 36V 250W Rear Hub Motor|
|Battery||36V 10Ah (360Wh) rear carrier mounted lithium battery|
|Display||Handlebar Mounted LED Display|
|Speed Sensor||12 point pedal sensor|
|Brake Levers||Alloy Lever including motor cut-off switch|
|Pedals||9/16" axle, folding pedal for improved storage|
|Front Hub||36H Nutted|
|Rear Hub||36V25W Electric Motor|
|Rims||26" Double Wall Alloy Rims with CNC sidewall|
|Tyres||26" x 1.7005" City Tyres|
|Seat Post||28.6mm x 350mm|
|Kickstand||Alloy centre mount|
|Mudguards||Full length, black steel|
|Accessories||LED Handlebar display, 3 level power assist + walk assist|
We work with dedicated courier services to deliver your item to you as quickly and efficiently as possible.
Orders are dispatched on weekdays only.
Tandem Group Cycles is proud to offer you two options for taking delivery of your new bike/scooter.
1) Click & Collect (our recommended option); allows you to select the most suitable store in your area to have the bike delivered to, the store staff will assemble the bike for you and ensure it is in full working order ready for your to collect. There is no additional charge for this service; it also saves you having to wait at home for a delivery, means you have no big box to dispose of and most importantly means your new bike is set-up correctly by a professional. Any order placed before midday will be dispatched for delivery the following working day. Available through participating stores only.
2) Direct Delivery; available to Mainland UK addresses only, delivery charges apply (see below for further details). Estimated delivery time 2-5 working days. We will dispatch orders received by midday that same day and our chosen courier will deliver direct to your door. You will need to be in to sign for the delivery and bikes will be delivered boxed, 85% assembled. Final assembly should be conducted by someone competent with the basic mechanics of a bicycle, if you require the help of your local bike shop please be aware the service will be chargeable
Sometimes occasional delays are possible due to conditions outside of our control. Whilst we work hard to deliver within the provided timescales, we are unable to guarantee dates and times for delivery.
Checking Your Order
At point of delivery we kindly request that you please check your order for any signs of damage - even if you do not intend to use your item immediately - at which time you can sign for as damaged with the courier or reject the delivery. Please report any damages to our customer service team by calling on 0121 748 8050 or emailing email@example.com. Any claims for damages or discrepancies must be submitted within 3 days of receipt of your goods and we request images of the damage for our records.
|Delivery Type||Delivery Charge||Delivery Time|
|Click & Collect||FREE||1-2 working days|
|Direct Delivery||£10.00||2-5 working days|
|Direct Delivery only||FREE||2-5 working days|
*Please note that Click & Collect orders will not always be ready on the day your selected store receives stock. We ask that you contact the store directly to discuss a suitable time for collection, allowing the store staff time to assemble and set-up your new bike.
When to return (Direct Delivery)
How to return (Direct Delivery)
Getting a refund
Returning faulty products
All items should be checked upon delivery, even if you are not planning on using your item straight away.
Although we strive to ensure that all of our products are carefully packaged and delivered to our customers, unfortunately there may be rare occasions when an item arrives faulty or damaged.
In the event of receiving a faulty item, we please ask that you either:
Reject the item upon delivery
Sign for the item as damaged and then forward on details of the issue plus any supporting images within 3 working days to firstname.lastname@example.org
Please be aware that we cannot accept damaged claims after 3 working days of receipt of the order.
Any replacements for items that have been agreed upon by our team as faulty/damaged will be sent to you free of postage charges.
If you have any questions about returning goods, please don’t hesitate to get in touch with our friendly customer service team.
Contact telephone: 0121 748 8050
Contact email: email@example.com
We are open from Monday to Thursday, 8.30am to 1.30pm. Friday 8.30am to 1.30pm
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