The Falcon Serene truly lives up to it's name thanks to it's large capacity 360WH battery power, that'll keep you gliding along with ease for upto 45km. Not only does the rear carrier mounted battery offer more power, but also it allows more freedom for us to develop a more standard frame gemoetry - meaning it looks less like an ebike than some others. The low step comfort frame is ideal for ladies or gents and with easy adjusting saddle/handlebar it'll suit anyone up to approx 6ft
|Maximum Range||28 miles / 45km|
|Recharge Time||5 hours|
|Maximum Assisted Speed||15.5mph / 25kmh|
|Motor||Bafang 36V 250W motor|
|Motor Type||Rear hub motor|
|Battery||360Wh (36V 10Ah)|
|Battery Type||Rack mounted - removable|
|Charger||3 pin UK plug|
|Display||Handlebar mounted LED display, 3 level power assist & walk assist|
|Speed Sensor||12 point pedal sensor|
|Frame||Hi-tensile steel, Low step hybrid comfort frame|
|Handlebar||Sweep back comfort handlebars, 640mm wide|
|Grips||Black ergo comfort grips|
|Gear Shifters||Shimano Revoshift, 6 speed|
|Rear Derailleur||Shimano RD-TZ500, 6 speed|
|Cassette/Freewheel||Shimano 6 speed freewheel, 14-28T|
|Chainset||170mm crank, 42T chainring|
|Number of Gears||6|
|Bottom Bracket||Cartidge type, 122.5mm|
|Pedals||Folding pedals for improved storage|
|Brake Levers||Alloy lever including motor cut-off switch|
|Front Hub||36 hole, Nutted|
|Rear Hub||Bafang 36V 250W motor|
|Rims||26" double wall alloy rims with CNC sidewall|
|Tyres||26 x 1.75" city tyres|
|Seat Post||28.6mm x 350mm|
|Mudguards||Full length, black steel|
|Kickstand||Alloy centre mount|
We work with dedicated courier services to deliver your item to you as quickly and efficiently as possible.
Orders are dispatched on weekdays only.
Tandem Group Cycles is proud to offer you two options for taking delivery of your new bike/scooter.
1) Click & Collect (our recommended option); allows you to select the most suitable store in your area to have the bike delivered to, the store staff will assemble the bike for you and ensure it is in full working order ready for your to collect. There is no additional charge for this service; it also saves you having to wait at home for a delivery, means you have no big box to dispose of and most importantly means your new bike is set-up correctly by a professional. Any order placed before midday will be dispatched for delivery the following working day. Available through participating stores only.
2) Direct Delivery; available to Mainland UK addresses only, delivery charges apply (see below for further details). Estimated delivery time 2-5 working days. We will dispatch orders received by midday that same day and our chosen courier will deliver direct to your door. You will need to be in to sign for the delivery and bikes will be delivered boxed, 85% assembled. Final assembly should be conducted by someone competent with the basic mechanics of a bicycle, if you require the help of your local bike shop please be aware the service will be chargeable
3) Direct Delivery Electric Bikes; electric bikes are delivered 'built and ready to ride'. This means one of our trained, expert mechanics has fully assembled your bike in our workshop, applied protective packaging and re-boxed it for our courier to deliver it to you. After delivery you only need to make minor adjustments.
On arrival please complete the following:
Please note - we complete the same pre-departure assembly on folding electric bikes, but dispatch them folded in their original box.
If you require the help of your local bike shop, please be aware that the service will be chargeable.
If you have any questions relating to above you can also email our support team
Sometimes occasional delays are possible due to conditions outside of our control. Whilst we work hard to deliver within the provided timescales, we are unable to guarantee dates and times for delivery.
Checking Your Order
At point of delivery we kindly request that you please check your order for any signs of damage - even if you do not intend to use your item immediately - at which time you can sign for as damaged with the courier or reject the delivery. Please report any damages to our customer service team by calling on 0121 748 8050 or emailing firstname.lastname@example.org. Any claims for damages or discrepancies must be submitted within 3 days of receipt of your goods and we request images of the damage for our records.
|Delivery Type||Delivery Charge||Delivery Time|
|Click & Collect||FREE||1-2 working days|
|Direct Delivery||£10.00||2-5 working days|
|Direct Delivery only||FREE||2-5 working days|
*Please note that Click & Collect orders will not always be ready on the day your selected store receives stock. We ask that you contact the store directly to discuss a suitable time for collection, allowing the store staff time to assemble and set-up your new bike.
When to return (Direct Delivery)
How to return (Direct Delivery)
Getting a refund
Returning faulty products
All items should be checked upon delivery, even if you are not planning on using your item straight away.
Although we strive to ensure that all of our products are carefully packaged and delivered to our customers, unfortunately there may be rare occasions when an item arrives faulty or damaged.
In the event of receiving a faulty item, we please ask that you either:
Reject the item upon delivery
Sign for the item as damaged and then forward on details of the issue plus any supporting images within 3 working days to email@example.com
Please be aware that we cannot accept damaged claims after 3 working days of receipt of the order.
Any replacements for items that have been agreed upon by our team as faulty/damaged will be sent to you free of postage charges.
If you have any questions about returning goods, please don’t hesitate to get in touch with our friendly customer service team.
Contact telephone: 0121 748 8050
Contact email: firstname.lastname@example.org
We are open from Monday to Thursday, 8.30am to 1.30pm. Friday 8.30am to 1.30pm
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