Are you wanting a new electric bike but unsure if it is right for you? We have the solution…why not ‘Try Before You Buy’?

With Electric Bikes rapidly growing in popularity due to their efficiency, sustainability, and affordability here is your chance to discover the convenience of an Electric Bike! Here at Tandem Group Cycles, we are working with a selection of our leading dealers around the UK who will help you make the most sensible purchase decision by offering you a free extended e-bike test ride.

Choose from dealers in Birmingham, Cheltenham, Chiswick, Farnborough, Hull, Lincoln, Portsmouth, Preston or St Ives.

Benefits of Booking an Extended Test Ride?

• Sizing – booking a test ride allows you to find your most optimal bike size for you before you purchase.
•  Assurance – test rides assure you that this e-bike fits your requirements and expectations in regard to comfort and performance for the price you are paying.
• Difference – explore the thrill and feel the difference when riding an electric bike once the e-bike motor is in action.
• Compare – test rides allow you to experience and compare other e-bike models to ensure you find the most suitable one for you.
• Knowledge – our test ride dealers can provide you with specialist knowledge on the e-bikes and are on hand to answer any questions you may have (you may even secure a better deal).

Benefits of Booking a Test Ride with our Dealers

• Deposit – other test ride dealers may require a hefty deposit sum whilst you test ride, whereas most of our dealers are flexible to help and meet your needs.
• Time – other test ride dealers may limit your time to trial the bike, whereas our dealers are understanding that this purchase is a big decision and will work with you to find a length of time that is substantial.
• Comparison – other dealers may only allow you to test ride one bike, whereas our dealers are happy for you to test out different models, frames, and sizes until you find the right fit for you.

How to Book a Test Ride?

1. Firstly, choose the store most suitable for yourself and browse our electric bikes that are available for test rides.
2. Input a date that is convenient or yourself to test ride and then select the e-bike you would like to trial.
3. Complete the form by entering all your details and adding any additional messages if there is any further information you need to make the store aware of.
4. One of our team members at TGC will then get in contact with the store of your choice and will pass over all details and check their availability.
5. You will then receive a call or email from the selected dealer to confirm your test ride.
6. Then on the agreed date, visit the store and collect your trial e-bike. Don’t forget to bring some form of ID with you.

What e-bike can I test ride?

At the moment we are only offering test rides on the following bikes (subject to dealer fleet):

• Claud Butler Wrath 1.0 Electric Mountain Bike
• Claud Butler Wrath 2.0 Electric Mountain Bike
• Dawes Spire 1.0 Crossbar Electric Hybrid Bike
• Dawes Spire 2.0 Crossbar Electric Hybrid Bike
• Dawes Spire 1.0 Low Step Electric Hybrid Bike
• Dawes Spire 2.0 Low Step Electric Hybrid Bike

What do I need to bring with me?

When you have had your appointment confirmed by the dealer. Please ensure that you bring some form of ID and if requested by the dealer the deposit amount agreed on.

Which dealers offer test rides?

These are our current dealers that offer test rides on our electric bike range:

• Electric Life (Castle Bromwich, Birmingham)
• Silvester Brothers (Farnborough, Hampshire)
• Action Bikes Chiswick (Chiswick, London)
• A Williams Cycles (Cheltenham, Gloucestershire)
• Cycleworld Wessex Ltd (Portsmouth, Hampshire)
• Richardson Cycles (St Ives)
• Steves Cycles (Hull)
• Broadgate Cycle Store (Preston, Lancashire)
• Cleveland Cycles (Coningsby, Lincoln)

How must is the deposit to trial an electric bike?

Our dealers are flexible to meet your needs, however you may be required to pay a small deposit whilst you trial one of our electric bikes - this deposit varies dependant on dealer. This deposit is payable in store once you collect your e-bike and will be fully refunded once you have returned the e-bike back to the dealer. Alternatively, you can request this deposit to be deducted off the cost of your e-bike if you choose to purchase.

Can I buy the exact e-bike I have taken out on trial?

Unfortunately, our trial bikes are not for sale and only for test rides, however you will be able to order the exact same model, size, and colour as the e-bike you have taken out on trial (subject to availability).

How long can I have an electric bike on trial?

Our dealers may have set lengths of time to trial the electric bike you have chosen; however, our dealers are understanding that you may need some additional time to make your decision. If you feel you will need more time to trial the e-bike, ensure to advise the dealer in advance (please note this cannot be guaranteed dependant on diary availability).  

How will my deposit be returned?

If you have chosen not to purchase the electric bike, the dealer will check over the e-bike for any damage and then your deposit will be returned onto the same card, you paid with. Please note this may take up to 5 working days to process and we are unable to refund the deposit in cash or on an alternative card.

What happens if a puncture or a fault develops during my test ride?

If a fault develops during your test ride, you will need to return the e-bike back to the dealer’s store. If available, the dealer should provide you with an alternative electric bike, however if that exact model isn’t available the dealer will reschedule your test ride for an alternative date.

What happens if the bike is stolen or involved in an accident?

If you’re unfortunately involved in an accident with the bike, we accept no liability for any injury or damage that may be caused to your or any third party except to the extent this cannot be limited by law. Whilst you are trialling the e-bike, you are responsible for the bike so please ensure you look after it. If the bike is stolen, lost, or damaged during your possession of the e-bike then our dealer reserves the right to keep your deposit and charge you for the cost of the repairs / the bike.

When time do I collect and return my electric bike?

Once you have filled out the test ride enquiry form, the dealer you have chosen will be in touch to confirm your appointment day and time suitable for yourself to collect. The dealer will also discuss an agreed time to return the e-bike.

Will you provide any safety equipment?

It is your responsibility to ensure that you have the required safety equipment when you are trialling one of our e-bikes. Please note that our dealers do not provide any additional equipment such as helmets with the trial bike.

What if I am late returning my electric bike?

We can appreciate there could be some delays when trying to return your e-bike back to the dealer. If you feel like you will be running late, please contact the dealer to make them aware and to update them on your ETA. Failing to notify the store and failing to return the bike by the agreed time could result in you forfeiting your deposit.

Do I need to clean the e-bike before I return it?

Whilst testing an electric bike (especially our MTB range) it is expected that the e-bike will collect some dirt and therefore, we do kindly ask and appreciate if you remove any excess mud and dirt before returning the bike into store. After each trial our dealers will check over and thoroughly clean each bike after use to prepare the e-bike for the next customer.

How many e-bikes can I test ride?

We encourage our customers to test ride as many as you feel necessary to help you make the right decision. Our dealers are always on hand to answer any questions and will help you in finding the most suitable model for yourself.

What if I’ve never ridden an e-bike before?

Prior to any test ride our dealers will run through the e-bike basics and will talk you through the multiple features e.g. power modes, how to change gears, and how to operate. Don’t forget if you have any questions our dealers will be happy to assist.