The contract shall be subject to the Laws of England and construed in all respects as an English Contract.
'The Company' means Tandem Group Cycles, 'the Customer' means the person, firm, company or corporation who orders, purchases and/or contracts to order or purchase goods of the Company.
All quotations made are applicable only to quantities specified and are valid for up to 30 days from the date of quotation. The Company reserves the right to increase its price to take account of variations in labour, material or other costs between the date of quotation and the last date of delivery of the goods.
Under the distance selling regulations, the buyer has a 30 day cooling-off period in which the goods can be returned to the seller.
The buyer is liable for any transport costs incurred to return the item.
Any dates and times quoted for delivery are to be treated as an estimate and the Company shall not be liable whatsoever for failure to deliver by such date or time.
The risk in the goods shall pass to the Customer on delivery to the Customer's premises or to any person or party authorised by the Customer to receive goods.
We shall not be responsible for loss arising from delay or failure to deliver arising from causes beyond our control. These include Act of God, war, civil disturbance, riot, industrial action or dispute, natural calamity, controls, restrictions or prohibitions of Government or other competent authority, fire, flood, sabotage or non-availability of materials.
If goods are received damaged please notify us immediately
In the unlikely event of goods being received damaged we will cover all costs incurred with exchanging the goods or issuing a full refund. We ask you to keep the original packaging or if this is not possible to use other suitable packaging to allow the couriers to collect damaged items. Please note that all damaged goods must be reported to us no later than 3 days after receipt. We cannot accept damaged claims after this period. If you are not using the item within the first 3 days you still need to inspect the item to ensure it has arrived in good condition.
Goods shall remain the property of the Company until payment in full has been received. Until title to the goods passes to the Customer he shall hold the goods for the Company and shall store the goods in such a manner as they are readily identifiable as the property of the Company. Ownership of all tooling and film positives rests with the Company.
Ownership of all intellectual property rights in relation to design work carried out by the company rests with the company unless otherwise provided for by a separate agreement.
Goods will be dispatched by the most convenient means unless otherwise agreed in writing and carriage will be charged at a rate that is carrier cost plus packaging.
Our products are designed leisure use. For goods purchased on Direct Delivery, it is the Buyers responsibility to ensure the bike is correctly assembled, set-up, adjusted and safe to use. As with all products of this nature, the Customer agrees to use at their own risk. Injury as a result of misuse or inexperience is the sole responsibility of the Customer.
Every bike comes with a limited 1 year manufacturers warranty which covers the bike against manufacturing defects or faults, but does not apply to damage occurred by misuse or when used against our recommendations or instructions.