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How will I receive my new bike?

There are 3 ways in which you can buy one of our bikes, and here's how you can expect to receive them for each scenario:

1) Purchase your bike directly in store; in this instance the store will fully assemble the bike for you, check it over and ensure everything is in full working order.  Sometimes you may need to return to the store to allow time for them to do this, but when it is ready you will receive your new bike ready to ride and set up for you.

2) Click & Collect; although you will not have physically seen the bike before purchasing, you will receive it in the same state as above.  We will dispatch your bike to your chosen store within 1-2 working days.  We then ask that you contact the store directly to arrange a suitable collection time, allowing them to unpack, assemble and set-up your bike ready for the agreed collection date/time.

3) Direct Delivery; to allow couriers to handle your new bike, we must keep it in it's original packaging.  Our bikes are packed 85% assembled with the front wheel, handlebars, pedals and reflectors needing to be fitted.  Whilst each bike is hand assembled and checked, we do also suggest you fully check gears, brakes and tyre pressures before your first ride to ensure it is set up correctly.  If you're not confident in doing this yourself, you should contact your local bike retailers for assistance but any service offered will be chargeable.