HOY Warranty
Thank you for purchasing a HOY bike.
Our bikes have been designed and engineered to provide years of trouble-free riding if looked after and taken care of.
We're so confident in the quality of our bikes that we offer a 3-year limited warranty and a 10-year extended warranty on Alloy frames, forks, handlebars, stems, and seat posts upon registration.
View the HOY Weee! User Manual and Owners Guide HERE
View the HOY Pentland User Manual and Owners Guide HERE
HOY Standard Limited Warranty
All HOY frames and forks are warranted to be free from manufacturing defects in material and/or craftsmanship for the 3 years from date of original purchase:
All frames and forks
Paintwork and decals (Applied to Alloy Frames Only)
Bicycle components and finish* (excluding tyres, tubes and cables)
* Warranty coverage of front suspension forks, rear shocks, brand name wheelsets, and some components will be covered by the warranty stated by their original manufactures.
For more information, please see warranty terms and conditions further down this page.
HOY Extended 10 Year Warranty
Available exclusively for HOY Alloy Pedal Bikes upon registration. This free extended warranty applies only to rigid alloy pedal bikes, and covers the following components for 10 years from the original date of purchase:
- Rigid Alloy Frame
- Rigid Alloy Forks
- Handlebars
- Stems
- Seat Posts
Please note: Balance bikes are not eligible for the extended 10-year warranty. All components of balance bikes, including stems and handlebars, are only covered under the 3-year limited warranty.
Warranty Terms and Conditions - Standard and Extended
Both the standard and extended warranty is non-transferable and is applicable to new HOY bikes purchased from an authorised HOY dealer for private use only.
If purchased online and delivered boxed and/or disassembled, the bike must be built with an accompanying PDI (Pre-Delivery Inspection) form by a qualified mechanic at an authorised HOY dealer to be eligible. Extended Warranty is strictly applicable to HOY Alloy frames and accompanying components.
This warranty does not cover:
Any damage resulting from normal wear and tear, including the results of fatigue. It is the owner’s responsibility to inspect his or her bicycles before each and every ride.
Any damage, failure or loss caused by rust, neglect, improper repair, improper maintenance, alteration, modification, failure to follow instructions or warnings in owner’s manual, an accident or other abnormal, excessive, or improper use, including, but not limited to stunt riding, ramp jumping, acrobatics or other similar activities, or in any other manner for which the bicycle was not designed.
The original owner shall pay all labour charges connected with the repair or replacement of the bicycle or affected parts. Cost of shipment or transportation to or from an authorised HOY dealer or HOY are specifically excluded and not covered by this Warranty.
Assembly and adjustment of the frame, fork and component parts must be completed by an authorised HOY dealer or HOY, or other outlets specifically authorised by HOY to distribute HOY Bicycles. Framesets and/or bicycles which are not assembled and adjusted either by an authorised HOY dealer or HOY to other outlets specifically authorised by HOY are specifically excluded and not covered by this warranty.
Useful Product Lifecycle:
This Warranty is not meant to suggest or imply that the frame cannot be broken or will last forever. Bicycles and/or frames will not last forever. The length of the useful life cycle will vary depending on the type of frame, riding conditions, and care the bicycle receives.
Competition, jumping, downhill racing, trick riding, trial riding, riding in severe conditions or climates, riding with heavy loads or any other non-standard use can substantially shorten the useful product life cycle of a HOY frameset. Any one or a combination of these conditions may result in an unpredictable failure of a HOY frameset that would not be covered by this Warranty.
All HOY frames and forks should be periodically checked by an authorised HOY dealer for indications of potential failures including cracks, corrosion, dents, deformation, paint peeling and any other indications of potential problems, inappropriate use or abuse. These are important safety checks and very important to help prevent accidents, bodily injury to the rider and shortened useful product life cycle of a HOY frameset.
Limitations
There are no warranties which extend beyond the description on the face of this limited warranty, and any other warranties, expressed or implied, including, but not limited to, any warranties or merchantability and/or fitness for a particular purpose, are expressly excluded by the terms of this limited warranty.
HOY shall in no event be liable for incidental or consequential losses, damages or expenses in connection with its bicycle products. HOY liability hereunder is expressly limited to the replacement of goods not complying with this warranty or, at HOY’ election, to the repayment of an amount equal to the purchase price of the product in question.
For additional information, please contact your local authorised HOY dealer.
Procedures
For any claim to be considered, the bicycle must be brought into the HOY dealer where the original purchase was made in a clean, assembled condition and accompanied by the original, dated sales receipt for the bicycle or frameset. (Be sure to keep your receipt in a safe place.)
Warranty service will be performed by an authorised HOY dealer. Proof of purchase must be provided. Cost of shipment or transportation to and from the HOY authorised dealer is the responsibility of the purchaser.
HOY will have the option of either repair or replacement for any defective product. In the event HOY elects to replace a defective frame, a new frame of equal or greater value will be provided. The new frame may not be the exact model purchased.
If you elect to repair a defective product yourself or use the services of someone other than an authorised HOY dealer, or if you use a replacement part not supplied by HOY, HOY will not be liable for any damage, failure or loss caused by the use of such unauthorised service or parts. This Warranty does not affect your statutory rights as a consumer.
