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What warranty does my new bike come with?

Please note that for all purchases made in store, or click and collect orders, warranty claims should be validated through the retailer where you collected your bike from.

Every product we supply comes with a manufacturers warranty which is valid for the original owner only for the following timescales:

For 5 Years:

All rigid steel frames and forks

All rigid Titanium frames and forks

For 3 Years:

All rigid alloy frames and forks

For 1 Year:

All suspension frames/forks

All paintwork and decals

All carbon fibre frames and forks

All original parts, suspension forks and rear suspension units unless these parts are covered in service by a UK distributor (see below)

All electrical components

Branded components

All branded components such as SR Suntour, Rockshox, Shimano and Avid are all covered by the original manufacturer’s warranty.  Whenever a fault occurs to a branded product you should contact the UK distributor for that brand to arrange a replacement or repair (your retailer can do this on your behalf)

This warranty does not cover:

Normal wear and tear (tyres, bearings, brake pads etc)

Improper assembly

Improper follow up maintenance

Installation of parts or accessories not originally intended for, or compatible with the bicycle as sold

Damage or failure due to accident, impact, misuse, excessive load, abuse or neglect

Labour and transportation charges for parts replacement or changeover

This warranty is applicable from the date of purchase for the original owner only, who must produce proof of purchase and register their cycle in order to validate a claim.  Claims must be submitted through your original retailer, unless the original retailer is no longer trading, or no longer a Tandem Group Cycles dealer.  No bike is indestructible and no claims will be accepted for damage due to improper use, competition use, stunt riding, ramp jumping or similar activities.