Please note that for all purchases made in store, or click and collect orders, warranty claims should be validated through the retailer where you collected your bike from.
Every product we supply comes with a manufacturers warranty which is valid for the original owner only for the following timescales:
For 5 Years:
All rigid steel frames and forks
All rigid Titanium frames and forks
For 3 Years:
All rigid alloy frames and forks
For 1 Year:
All suspension frames/forks
All paintwork and decals
All carbon fibre frames and forks
All original parts, suspension forks and rear suspension units unless these parts are covered in service by a UK distributor (see below)
All electrical components
Branded components
All branded components such as SR Suntour, Rockshox, Shimano and Avid are all covered by the original manufacturer’s warranty. Whenever a fault occurs to a branded product you should contact the UK distributor for that brand to arrange a replacement or repair (your retailer can do this on your behalf)
This warranty does not cover:
Normal wear and tear (tyres, bearings, brake pads etc)
Improper assembly
Improper follow up maintenance
Installation of parts or accessories not originally intended for, or compatible with the bicycle as sold
Damage or failure due to accident, impact, misuse, excessive load, abuse or neglect
Labour and transportation charges for parts replacement or changeover
This warranty is applicable from the date of purchase for the original owner only, who must produce proof of purchase and register their cycle in order to validate a claim. Claims must be submitted through your original retailer, unless the original retailer is no longer trading, or no longer a Tandem Group Cycles dealer. No bike is indestructible and no claims will be accepted for damage due to improper use, competition use, stunt riding, ramp jumping or similar activities.
