Dawes Elegance Low Step Electric Hybrid Bike

Dawes Elegance Low Step Electric Hybrid Bike

Code: 690569
  • £1,199.99
  • (FREE UK Delivery)
Item in Stock   |   Usually dispatched within 24 hours

The Dawes Elegance combines the best of both worlds – timeless heritage design with the modern electric power assist that brings the joy of cycling to our most popular heritage bike, the Dawes Duchess.

The Elegance frame takes visual inspiration from traditionally made steel frames but instead uses a lightweight aluminium frame to make cycling more comfortable and the bike easier to control. The comfortable geometry and balanced ride give you the freedom and confidence to enjoy riding around town, local country parks and even down your local canal towpath.

The 360wh battery delivers up to 40 miles/64km of range is neatly housed within the rear pannier rack and can be charged from flat in 5 hours. The added security of a key lock for the battery gives you peace of mind when parked up in a public place, and the battery can be easily removed from the rack to charge on or off the bike.

The bike is powered by the well-regarded and reliable Bafang rear hub motor system that delivers 32nm of torque, making light work of hills and flat terrain riding a breeze. Select from 5 different power modes depending on how much assistance you want, using the sleek and easy to use LED handlebar display that shows current battery level and speed. We’ve also fitted a walk assist mode that engages the motor to help drive the bike when pushing up steeper hills.

Fitted with a 7 speed Shimano Tourney gear system with Revoshift twist style shifter for easy gear changes, and super-low maintenance V-brakes. The Innova puncture protected tyres provide an extra layer of protection against unwanted punctures while the ergonomically shaped grips and a soft Selle Royal Freeway saddle make the Elegance a superbly comfortable ride.

The handlebars on the Elegance sweep up and back towards the rider for an upright and comfortable riding position and further adjustments can be made with the adjustable stem to tailor fit the bike to you.

The Elegance comes fully equipped with a pannier rack, full-length mudguards and chainguard to keep you as dry and clean as possible whatever the weather and lastly the included kickstand means the bike can be parked and stored away safely once you arrive at your destination.

The Elegance has a classically styled low step frame that makes getting on-and-off the bike quick and easy, and is suitable for riders 5’0” to 5’10” (152cm to 178cm).

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Electric Bikes
Maximum Range 40 miles / 64km
Recharge Time 5 hours
Maximum Assisted Speed 15.5mph / 25kmh
Motor Bafang rear hub motor, 32nm torque
Motor Type Rear hub motor
Motor Torque 32nm
Battery 36V 10.0Ah, 360wh, Rack mounted battery
Battery Type Rack Mounted
Charger 36V 2A, 3 pin UK plug
Display DZ40 LCD Display with mode selection, battery level and current speed
Speed Sensor 12 point cadence sensor
Frame 6061 aluminium low step frame, Internal cable routing, 700c wheels
Frame Size One size - 47cm / Recommended Rider Height 5’0” to 5’10” (152cm to 178cm)
Fork Rigid, Steel
Handlebar Alloy, 610mm wide, 66mm rise, 43° backsweep, Silver
Stem Adjustable, Aluminium, 110mm reach, 31.8mm, Silver
Grips Ergonomic comfort, Brown
Gear Shifters Shimano Revoshift, 7 speed
Rear Derailleur Shimano TY-300, 7 speed
Chain KMC Z7, 7 speed
Cassette/Freewheel Shimano MF-TZ500 freewheel, 14-28T, 7 speed
Chainset Alloy, 42T, 170mm crank arms, Silver / Full length chainguard
Number of Gears 7
Bottom Bracket Sealed cartridge BB
Pedals City style pedals, Black/Grey
Brakes Promax V-brakes, Silver
Brake Levers Alloy, Silver
Front Hub Alloy with threaded nuts, Black
Rear Hub Bafang rear hub motor, 32nm torque
Rims Alloy, Double wall, Silver
Tyres Innova with puncture protection, 700x40c
Saddle Selle Royal Freeway
Seat Post Alloy, 27.2x350mm, Silver
Mudguards Full length mudguards, Mint
Kickstand Adjustable alloy kickstand
Pannier Rack Steel pannier rack, Black

DELIVERY

We work with dedicated courier services to deliver your item to you as quickly and efficiently as possible.

Orders are dispatched on weekdays only.

Tandem Group Cycles is proud to offer you two options for taking delivery of your new bike/scooter. 

1)  Click & Collect (our recommended option); allows you to select the most suitable store in your area to have the bike delivered to, the store staff will assemble the bike for you and ensure it is in full working order ready for your to collect.  There is no additional charge for this service; it also saves you having to wait at home for a delivery, means you have no big box to dispose of and most importantly means your new bike is set-up correctly by a professional.  Any order placed before midday will be dispatched for delivery the following working day.  Available through participating stores only.

2)  Direct Delivery; available to Mainland UK addresses only, delivery charges apply (see below for further details).  Estimated delivery time 2-5 working days.  We will dispatch orders received by midday that same day and our chosen courier will deliver direct to your door.  You will need to be in to sign for the delivery and bikes will be delivered boxed, 85% assembled.  Final assembly should be conducted by someone competent with the basic mechanics of a bicycle, if you require the help of your local bike shop please be aware the service will be chargeable

3) Direct Delivery Electric Bikes; electric bikes are delivered 'built and ready to ride'. This means one of our trained, expert mechanics has fully assembled your bike in our workshop, applied protective packaging and re-boxed it for our courier to deliver it to you. After delivery you only need to make minor adjustments.

On arrival please complete the following:

  1. Remove the electric bike and any documentation/spare parts boxes from the outer carton and take off any protective packaging.
  2. With the bike on the ground or in a work stand, loosen the bolts on the handlebar stem where it meets the fork, line the handlebars up to the front wheel and re-tighten.
  3. In some cases you may also need to adjust the handlebar angle. To do this please loosen the bolts on the front of the handlebar stem where it meets the handlebars and rotate the bars until it is in a comfortable position, then re-tighten bolts.
  4. Your left pedal will already be fitted, so take the unfitted pedal and screw it clockwise into the threaded hole on your crank arm. We trial fit these prior to dispatch to ensure there is no cross-threading, so please take extra care when fitting.
  5. Adjust your saddle height if necessary by loosening the seat clamp and adjusting it to a suitable height. We recommend that your knee is slightly bent at the bottom of each pedal stroke whilst sat comfortably.
  6. Double check that every bolt you have adjusted is tight.
  7. We recommend charging your ebike to full capacity before you ride it to help the long-term health of your battery. To see if there is sufficient level of charge please check the handlebar display.

Please note - we complete the same pre-departure assembly on folding electric bikes, but dispatch them folded in their original box.

If you require the help of your local bike shop, please be aware that the service will be chargeable.

If you have any questions relating to above you can also email our support team

 

Delays

Sometimes occasional delays are possible due to conditions outside of our control. Whilst we work hard to deliver within the provided timescales, we are unable to guarantee dates and times for delivery.

 

Checking Your Order

At point of delivery we kindly request that you please check your order for any signs of damage - even if you do not intend to use your item immediately - at which time you can sign for as damaged with the courier or reject the delivery. Please report any damages to our customer service team by calling on 0121 748 8050 or emailing sales@tgc.bike.  Any claims for damages or discrepancies must be submitted within 3 days of receipt of your goods and we request images of the damage for our records.

 

UK Mainland Delivery Rates

Delivery Type Delivery Charge Delivery Time
Bikes    
Click & Collect FREE 1-2 working days
Direct Delivery £10.00 2-5 working days
Accessories    
Direct Delivery only FREE 2-5 working days

*Please note that Click & Collect orders will not always be ready on the day your selected store receives stock.  We ask that you contact the store directly to discuss a suitable time for collection, allowing the store staff time to assemble and set-up your new bike.

 
 

Returns & Refunds

When to return (Direct Delivery)

  • Changed your mind about your order? Not a problem – simply let us know within 14 days of receipt of your goods that you wish to return your unwanted goods. You then have a further 14 days to return the item(s) to us.
  • Information regarding the return of damaged goods can be found at the bottom of this returns policy.
  • Please be aware that we will need to inspect and approve a return before issuing any refunds.

 

How to return (Direct Delivery)

  • We kindly request that you put your returns request in writing to us and state whether you would like a refund, exchange or replacement.  Please inform us of your request via email at sales@tgc.bike and we will do our upmost to respond within 1-2 working days.
  • Please note that you are liable for any transportation costs incurred to return your item(s).
  • Please be aware that any unwanted goods should be returned to us unused, in their original packaging, and in the condition in which you received them. Please check that all instructions and fixings for your item are included with your return.
  • If your order comes in multiple boxes, please ensure that all parts are returned to us in their original packing and in their original received condition.
  • Please ensure that you also request proof of postage from your chosen courier and notify us of your return tracking information at sales@tgc.bike.
  • All returns should be sent in original packaging.  If you are unable to repackage the item please note a £20 charge will apply for the cost of replacement packaging.

 

Getting a refund

  • The team processes the refund to your original method of payment within 3-5 working days of confirming that we have received your item(s). The return of the funds into your account is then dependant on the end processor, e.g. your bank, Paypal, Amazon Pay, etc.
  • For items that are returned to us as unwanted, we will refund the original paid price of the item itself only - the delivery charge is not included in your refund.
  • If you have requested a replacement or exchange of your goods, this will be sent out once we have received and approved your return.
  • We reserve the right to withhold part or all of a refund should any unwanted goods not be returned to us in their original condition. A re-stocking fee may also apply.
  • If you would like an update on the status of your refund, exchange or replacement please contact our team on 0121 748 8050 (Mon to Thurs, 8.30am-5pm, Fri 8.30am-1.30pm).

 

Returning faulty products

All items should be checked upon delivery, even if you are not planning on using your item straight away.
Although we strive to ensure that all of our products are carefully packaged and delivered to our customers, unfortunately there may be rare occasions when an item arrives faulty or damaged.


In the event of receiving a faulty item, we please ask that you either:

Reject the item upon delivery
OR
Sign for the item as damaged and then forward on details of the issue plus any supporting images within 3 working days to sales@tgc.bike
Please be aware that we cannot accept damaged claims after 3 working days of receipt of the order.
Any replacements for items that have been agreed upon by our team as faulty/damaged will be sent to you free of postage charges.

 

Contacting us

If you have any questions about returning goods, please don’t hesitate to get in touch with our friendly customer service team.

 

Contact telephone: 0121 748 8050

Contact email: sales@tgc.bike

We are open from Monday to Thursday, 8.30am to 1.30pm.  Friday 8.30am to 1.30pm

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Please refer to Helpdesk our for any questions you have about this product.